Experienced User Research, UX, and Service Design Leader
I have nearly 15 years of experience in UX research and service design, working with industry leaders such as Meta, Sony PlayStation, and BT to drive data-informed decisions. My work spans qualitative and quantitative research, service design, and customer experience strategy, ensuring research leads to meaningful change.
I’ve led large-scale research programmes, working closely with senior leadership and product teams to ensure insights translate into actionable improvements. Comfortable at all levels of research and design, I have experience planning and executing studies, mapping user journeys, and delivering service blueprints. I’ve also led teams in both agency and consultancy environments, mentoring researchers and designers to build capability and impact.
Prior Clients
Contact Me
Interested in working with me? I am interested in both full-time and part-time or contracting work. I am also available for a chat, mentorship or advice. Training can also be arranged if you or your team would like.
Fill out some info and I will be in touch shortly.